Kiara Personnel is committed to delivering a high quality service, ensuring all the services we do deliver are always of a high standard.

We will achieve this by:

• Ensuring the people we care for receive a quality service at all times meeting and exceeding their expectations
• Always striving to meet and exceed the expected standards of service set by Department of Health’s National Minimum Standards Regulations as per the Care Standards Act 2000
• Listening, investigating, reporting and learning from all the customer comments and concerns received by the organisation
• Having clear policies and procedures within Kiara Personnel, ensuring all individuals associated with Kiara Personnel are aware of them and understand them
• Recruiting and training the best care professionals available to meet the needs of the service users we care for
• Continually training all staff to meet and exceed the needs of our service users and/or customers
• Learning from our experiences to continually improve our services
• Carrying out regular independent and objective Quality Assurance Surveys with our service users to ascertain satisfaction and changing policies and procedures if and where necessary
• Actioning any recommendations from Care Standards and CSCI to improve our services
• Carrying out Operational Audits to monitor the service delivery protocol, making procedural changes where necessary
• Recognising and rewarding our staff for excellence, growing skills and knowledge and promoting career progression
• Regularly consulting service users on our performance to ensure we are delivering the best possible service.